1. Introduction

At Lividora, customer satisfaction is our priority. This policy explains the terms for returns and refunds on purchases made through our platform.

2. Eligibility for Returns

  • Items must be unused, undamaged, and in their original packaging.
  • Returns are accepted within 7 days of delivery.
  • Proof of purchase (invoice or receipt) is required.

3. Non-Returnable Items

Customized or personalized items, clearance products, and items marked as “final sale” are not eligible for returns.

4. Return Process

  • Contact our support team at +91-7879777789 / contact@lividora.com to initiate a return.
  • Ship the item back to the provided address at your expense unless the product is defective or incorrect.

5. Refund Policy

  • Refunds are processed within 7-10 business days after the returned item is inspected.
  • Refunds are issued via the original payment method.

6. Defective or Damaged Items

If you receive a defective or damaged item, notify us within 48 hours of delivery with photographic proof for a replacement or full refund.

7. Contact Us

For any return or refund queries, reach out to us at contact@lividora.com , +91 7879777789